Frequently Asked Questions
Everything you need to know about ZeroApps. Can't find an answer? Contact support.
What is ZeroApps?
ZeroApps is a suite of native macOS utilities built for privacy-conscious users. Every app runs 100% offline — your files never leave your Mac. Current apps include DownZero (downloads organiser), PDFZero (PDF tools), MetaZero (metadata cleaner), ImageZero (image compressor), ClipZero (clipboard manager), TrafficZero (network monitor), RenameZero (batch file renamer), MediaZero (media converter), HealthZero (system health monitor), DuplicateZero (duplicate file finder), and ArchiveZero (archive manager).
Do I need a subscription?
No. Every ZeroApps app is a one-time purchase — you pay once and own it forever. There are no monthly or annual fees. A ZeroPass bundle is also available as a one-time purchase that unlocks every current and future ZeroApp.
Do I own the software after purchase?
Yes. You receive a perpetual license key that is stored locally in the app. You are not tied to an account, and you can re-download and re-activate the app at any time using your license key from the My Licenses portal at zeroapps.io/portal.
What macOS version do ZeroApps require?
All ZeroApps require macOS Ventura 13.0 or later. They are built with native SwiftUI and are optimised for Apple Silicon (M-series) Macs, though they also run on Intel Macs.
Do I need to create an account?
No account is required to use any ZeroApp. Your license key is delivered by email after purchase and activated directly in the app. The My Licenses portal at zeroapps.io/portal lets you view your purchases using just your email — no password.
How do I receive my license key after purchase?
Your license key is emailed to you immediately after checkout is completed. Open the app you purchased, click 'Activate License', and paste the key. No account or internet connection is needed after activation.
Do I get future updates?
Yes. Every ZeroApps purchase includes free lifetime updates for that app. Download updates directly from zeroapps.io/apps/[app-name] or from the in-app update checker.
How many Macs can I use one license on?
The standard single-app license covers up to 2 Macs. ZeroPass (all-access bundle) also covers up to 2 Macs per app. If you need more seats, contact support.
Is my data private?
Yes. ZeroApps are 100% offline — they process everything on your Mac and never upload your files or metadata to any server. We do not have cloud infrastructure that touches your data. The only network requests the apps make are to zeroapps.io to validate your license key at activation.
Do your apps send my files to the cloud?
No. Every ZeroApp runs entirely on-device. Files you process — PDFs, images, media, metadata, duplicates — never leave your Mac. This is a core design principle, not just a privacy policy promise.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as Apple Pay and Google Pay, through our secure Stripe-powered checkout.
Is my payment secure?
Yes. Payments are processed by Stripe, a PCI-DSS Level 1 certified payment provider. ZeroApps never stores your card details.
Do you offer refunds?
Yes. We offer a 30-day money-back guarantee on all purchases, no questions asked. Email support at zeroapps.io/support within 30 days of purchase with your order details.
How can I contact support?
Submit a support request at zeroapps.io/support. We aim to respond within 1 business day.
Will you release more apps in the future?
Yes. New ZeroApps are in development and announced on the roadmap at zeroapps.io/roadmap. ZeroPass holders automatically get access to every new app at no extra cost.
Why choose ZeroApps?
We believe software should be:
- Simple to use
- Respectful of your privacy
- Affordable
- Fast and reliable
- Free from unnecessary subscriptions
Our goal is to build useful tools that solve real problems while keeping the experience straightforward and enjoyable.